Frequently Asked questions (FAQs)
SERVICE OVERVIEW & SCOPE
What services do home care agencies provide?
Home care agencies provide assistance with medical conditions and activities of daily living. Detailed service information can be found on the Customized Care page.
How is home care different from assisted living or nursing homes?
Home care offers individualized, one-on-one care within the client’s residence, as opposed to assisted living or nursing homes where care is shared among multiple residents.
Who is eligible for home care services?
Home care services are available to individuals of all ages requiring care.
Initiating Home Care Services
How do I start home care services?
Clients are encouraged to contact the agency directly to initiate the home care
process.
Can care plans be customized?
All care plans are tailored to meet specific client needs after an initial 8-hour service period.
How quickly can services start?
Services may commence as rapidly as two hours following the initial inquiry, contingent upon circumstances.
Do I need a doctor's referral to receive home care services?
A physician’s referral is not a prerequisite for receiving home care services.
What are the qualifications of caregivers?
Caregivers possess significant experience in caregiving, with some holding certifications
such as Certified Nursing Assistant (CNA), Home Health Aide (HHA). All caregivers undergo background checks and CPR certification. It is common for caregivers to have nursing
backgrounds from their countries of origin.
Can I meet the caregiver before services begin?
Meetings between clients and caregivers can be arranged prior to the commencement of
services.
What happens if I am not satisfied with a caregiver?
The agency endeavors to match clients with suitable caregivers. If a client expresses dissatisfaction with a caregiver, alternative arrangements will be made.
Financial Considerations
How is the cost of home care services determined?
The cost of home care services is primarily determined by the level of care required. Detailed
cost information can be obtained by contacting the care team.
What payment options are available?
Currently, only private pay options are available. Inquiries regarding long-term care policies and coverage should be directed to the care team.
Does standard health insurance cover home care services?
Standard health insurance policies (HMO,PPO,IPA,Medicare/Medi-Cal) do not typically cover
home care services.
Is there a fee for the initial assessment?
Initial assessments are provided at no cost.
Operational Logistics & Communication
What scheduling options are available for home care services?
Home care services are available in various schedules, including day shifts, night shifts, 24/7 care, and hourly care (with an 8-hour minimum per shift).
How is communication maintained with family members?
The agency collaborates with the designated contact person during the initial phase to establish a care plan. Ongoing communication and support are provided as needed via calls, emails or text.
Can care plans be adjusted?
Requests for modifications to the care plan are accommodated as required. Health conditions improve and decline so the plan of care can be adjusted accordingly.
How do I cancel or change scheduled visits?
A phone call is sufficient to make changes to scheduled visits. A 10-day notice is required for service cancellation.
Client Safety & Security
How is client safety ensured?
The care team maintains close supervision of caregivers to address any issues promptly and ensure client safety. We carefully match our caregivers expertise to the patients needs.